All hosted call centre solutions exposed. Here you can find companies ofering the best call center solution and different services from advanced hosted call centers to contact centre software solutions, through voip call centers. Also, you can read here all news related to the call centres’ world.

Glossary

Zaptel

The Zaptel project has been renamed 'DAHDI' as of May 2008. DAHDI is a series of drivers for telephony hardware devices.
Read more...

VoIP

Voice Over Internet Protocol
Read more...

Transcode

The process of converting a channel with one type of encoding to a different type of encoding in real time.
Read more...

TDM

Time Division Multiplexing
Read more...

SIP

Session Initiation Protocol
Read more...

REN

Ringer Equivalency Number
Read more...

PSTN

Public Switched Telephone Network
Read more...

PRI

Primary Rate Interface
Read more...

PBX

Private Branch Exchange
Read more...

Open source

An approach to the design, development, and distribution of software, offering practical accessibility to a software's source code.
Read more...

MGCP

Media Gateway Control Protocol
Read more...

IVR

Interactive Voice Response
Read more...

IAX

Inter-Asterisk eXchange
Read more...

H.323

A VOIP protocol that was deployed early and is widely adopted.
Read more...

GSM

A compressed speech codec that uses a rate of 13 kbps.
Read more...

G.729

The G.729 codec is an industry standard which allows for stuffing more calls in limited bandwidth to utilize IP voice in more cost effective ways.
Read more...

G.711

An uncompressed codec that samples a 64kbps channel at 8 bits per sample using pulse code modulation.
Read more...

FXS

Foreign Exchange Station
Read more...

FXO

Foreign Exchange Office
Read more...

Encode

The process of converting an analog signal into a digital signal that can be manipulated easily by a computer.
Read more...

E&M

Ear & Mouth
Read more...

Dialplan

A dial plan establishes the expected number and pattern of digits for a telephone number.
Read more...

DAHDI

Digium Asterisk Hardware Device Interface
Read more...

Context

The dialplan is composed of one or more extension contexts.
Read more...

CODEC

Coder/Decoder
Read more...

ACD

Automatic Call Distributor
Read more...