ACD
May 1st, 2011 by admin(Automatic Call Distributor) – A device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.
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(Automatic Call Distributor) – A device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.
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