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Hundreds line up for job fairBelleville IntelligencerJEROME LESSARD/THE INTELLIGENCER/QMI AGENCY By Jerome Lessard Hundreds of job seekers lined up outside the city's Pinnacle Street recreation centre, hoping to lock up one of the 500 positions pot…
Contact-centres.comCultural fit is more important than experience for contact centre recruitmentCall Centre Clinic News (press release)30th November 2011 – The UK call centre industry is expanding constantly. The trend to base call centres abroad in ch…
Call Centre HelperARAMARK deploys field worker solutionCall Centre HelperSince 2007, mplcontact, the outsourcing division of Message Pad Ltd, has provided ARAMARK with an out-of hours call centre service for many of its clients. It provides a web porta…
Salmat picks Avaya contact centre technologyTelecompaper (subscription)Australia-based call centre outsourcing company Salmat has signed a multi-million dollar agreement with Avaya. The investment will see Salmat's contact centres powered by the la…
Bridging the gap between online and the call centre: Part oneEconsultancy (blog)Without knowing 'why' a customer has had a poor online experience, the call centre agent isn't able to provide quick, relevant assistance. Instead, the agent is…