All hosted call centre solutions exposed. Here you can find companies ofering the best call center solution and different services from advanced hosted call centers to contact centre software solutions, through voip call centers. Also, you can read here all news related to the call centres’ world.

Home > Home > Open source call center software > asterCC, open source realtime billing and call center solution for asterisk

asterCC, open source realtime billing and call center solution for asterisk

asterCC 0.X

asterCC is a software package, in which we provide two asterisk solutions for now:

  • asterCRM, an open source contact center solution for asterisk
  • asterBilling, a realtime billing solution for asterisk, could be used for hosted callshop, asterisk pbx billing

all above in the package will use a linux daemon script named astercc, which could grab realtime CDR from asterisk, and it’s welcomed that if you want to develop your own application based astercc daemon.

The astercc daemon connect to asterisk via AMI(Asterisk Management Interface), so it could work with all kinds of asterisk solutions, and would not affect your original asterisk.

Here’re the benefits of solutions using astercc daemon

  1. brilliant performance: we have tested that astercc could support more than 240 calls in asterisk
  2. good compatibility: astercc could work with all asterisk based solutions, and it support both asterisk 1.2.X and 1.4.X
  3. distributed solution: no need install astercc daemon on your asterisk server, even an embedded asterisk product could use astercc for expand

asterCRM

asterCRM is an open source contact center software for asterisk.

asterCRM benefits:

  1. open source
  2. simple php code, easy for customize development
  3. could work with all asterisk based system and no need modify your original system
  4. a distributed solution, asterisk, mysql and apache could be on different servers

asterCRM features:

  1. pop-up information based callerid when incoming/outbound calls
  2. DID information when incoming/outbound calls
  3. click to dial
  4. click to transfer
  5. click to monitor
  6. click to spy
  7. click to hangup
  8. invite dial
  9. callerid prefix remove
  10. spell suggestion when input a business name or contact
  11. could be integrated with all other asterisk based systems, like Trixbox, Elastix, Magiclink IP PBX …
  12. scheduler calls
  13. predictive dialer
  14. sales force
  15. campaign result
  16. extension panel
  17. google map support
  18. export/import online
  19. survey & survey statistics
  20. different accounts/groups management
  21. asterisk active channels monitor
  22. support dynamic agent mode
  23. extension whisper
  24. support predictive dial dial out strategy
  25. support import file which exist in server
  26. recent cdr bind to monitor records
  27. fax ext
  28. support play gsm file in web
  29. force monitor by group
  30. update licence in web
  31. auto install
  32. system status monitor by groupadmin
  33. predictive dial by groupadmin
  34. multi mode search(like,=,<,>)
  35. advance survey
  36. callerid smart mathcing
  37. use daemon for predictive dialer
  38. predictive dialer direct to queue
  39. multi-language support (Chinese, English, German)
  40. multi-skin support
  41. external CRM support
  42. asterCC supported
  43. a distributed solution
  44. dialer support dialout mutil-servers
  45. support chinese address of google map
  46. support post more customer infomation to external CRM by URL
  47. support count how long dynamic agent loged in the queue
  48. private note
  49. support licence with time limit
  50. campaign result statistics
  51. agent dialed result statistics
  52. support set start time and end time for campaign
  53. supply a shell for backup file and database
  54. agent can add a scheduler dial for a customer
  55. support set dial waittime in campaign
  56. agent can add a transfer link in note
  57. astercrm workwith asterbilling simplely
  58. supoort delete a uploaded file
  59. agent break function
  60. reload or restart asterisk in web

asterBilling

asterBilling is a real time billing software. It could be used mainly for hosted callshop solution, or billing for office IP PBX system.

asterBilling features:

  1. work with all asterisk based system
  2. realtime billing
  3. prepaid/postpaid support
  4. maximum 240 simultaneous calls support
  5. booth lock/unlock
  6. booth/callshop/reseller credit limit
  7. mulit-callshop support in one system
  8. mulit-reseller support in one system
  9. each customer/callshop/reseller could use a rate template or use specific rate
  10. callback with credit limit support (billing lega/legb/both)
  11. reseller rate/callshop rate/customer rate three level billing
  12. admin/reseller/callshop admin/operator four user types
  13. rate import/export
  14. hangup calls
  15. web script part is open source
  16. profit calculate
  17. Grid layout
  18. CDR search/browser
  19. credit operation history
  20. agi for calling card and internal pbx billing
  21. billing for clid
  22. two login interface(manger/clid)
  23. inbound billing
  24. print receipt
  25. advance stastic reports
  26. callshop titile and logo
  27. multi-language support (Chinese, English,German)
  28. shortcut for choose date in report page
  29. archive function in CDR page
  30. display more infomation in callshop page(Amount,Cost,Limit,Current Credit,Available Balance)
  31. payment type(Cash,Credit card,Debit card,Promotion,Other)
  32. checkout in Receipt page
  33. search rate by destination in callshop page
  34. customers module
  35. CDR for customers
  36. dynamic/static discount rate for customers
  37. licence with time limit
  38. support German
  39. ASR/ACD in Report page
  40. display the buy rates when adding/editing the sell rates
  41. support hungup call if no rate or not in group
  42. billing by source channel
  43. 5 free channels license
  44. generate sip extension and sip reload by admin
  45. display connect speed of clid
  46. comment in credithistory
  47. reloadrate, useSrcchanWhenNoClid
  48. shortcut update customer rate for groupadmin
  49. support payment by paypal
  50. reload or restart asterisk in web

asterCC Comercial

asterCC Comercial is a complete communications system that provides complete exchange (IP PBX) features and also provides a powerful CRM (customer relationship management) system, we often use the main features include inbound / outbound missile screen, call recording , interactive voice menu (IVR), call queues and so on.

Use astercc, you can record every customer call, the time when the customer calls appear on the screen of customer information and history of the contact record, or design an interactive voice menu (IVR) to provide customers with self-inquiry service.

astercc Business Edition also offers a professional survey system and predictive dialer, call for your department by the outer wings.

In addition, the use of reporting tools, so you can quickly call from thousands of the critical information.

Finally, astercc also offers a variety of practical tools, such as setting tasks and reminders by telephone, SMS and EMAIL for business promotion, using the map or google map query paths.

If you already have your own business system, you can use it perfectly integrated in, for example, when a customer calls you want through your system displays the customer information, the use of astercc provide secondary development interface, you can quickly get the job done.

For operators, astercc is the best choice for new business, whether or telephone call center functions switching (PBX), astercc support the SAAS model, simply building a system, we can provide services to multiple customers.